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Privacy Policy

Committed to your Privacy

Energy Bulbs is a trading name of Love Shopping Direct Ltd.

Love Shopping Direct Ltd is very committed to all visitors’ rights to privacy. If you opt to record or give information via the website, you agree to us using that data according to the information contained in this privacy policy. However if you choose to only visit the website, none of your personal information is gathered.

Your personal information will always be treated lawfully (according to the Data Protection Act 1998). We use the information we collect about you to fulfil your order and to honour our commitment to excellent service.

We do not share our customers’ data with any third parties except to process orders to facilitate order fulfilment. If this happens, the third party will not share any of your data with any third party. To process your order, we require the following details: your name, home address, email address, telephone number and credit card details. We use this information to fulfil the order you placed and if there any issues, to get in touch with you about the order.


Cookies

Cookies are files used by your internet browser to hold some data on your PC’s hard disk. The cookies from our website can only be decrypted by our web server. Cookies do not take any system data or take any other data from your computer. Nearly all modern retail websites use cookies.

We use cookies to store basic details, eg the postcode, and to tell us you are an existing customer, which means you don’t have to enter some of your information again on our website. Our cookies do not store payment card details.

It is possible to switch off cookies in your internet options by clicking on Tools in your internet window, then clicking on Internet Options, and finally clicking on Privacy. Then you can block cookies from being downloaded, however if you block cookies, you cannot place any orders on our website.

Data collected by this site is used to:

a. Receive orders placed online by our customers
b. Administer and improve the website www.energybulbs.co.uk and provide a better service
c. Only share your information with third party companies for the purpose of order fulfilment.
d. Provide information via emails or other published documents regarding promotions which Love Shopping Direct Ltd or any of its trading names has in place.

Please be aware that our cookies will not contain confidential data, for instance your address, telephone number or payment card details. We do not pass cookies to any third party website whatsoever. We also only keep cookies for the duration of your visit to our website, except where you save your login name as referred to above.


We will NEVER pass this information to any third party companies. We do not ask for sensitive personal data, for example, information concerning ethnic origin, religion, criminal activities, sexual orientation, or physical/mental health from visitors.

Anyone below the age of 18 should not use the website without the permission of a parent or legal guardian.


General

Under the Data Protection Act 1998 you are entitled to see the personal data that we hold about you. If you require this information please put your request in writing and upon payment of the fee we will send this to you. To obtain this information, please contact us and we will advise you of the details of fees. If you believe that any data we have about you is not correct or up to date please advise us as soon as possible.

Please also be aware that there may be links to other sites on our website. We cannot be held responsible for these linked sites, and we advise you to check the privacy policies of these websites.

 

Help Desk

Energy Bulbs' Customer Service team will be pleased to assist you with any aspect of your online shopping. Please have your order number to hand. This will help us deal with your query as efficiently as possible.

Some of our services are provided to you by our carefully-selected partners. While you're welcome to call us with any questions, our partners are also available to answer your queries directly.

Please contact us using the details at the bottom of the page if you would like to discuss anything with us.

We have a target response time of one working day for email enquiries, and will always endeavour to honour this commitment to our customers.

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Address: 97 Walsall Road, Perry Barr, Birmingham, B42 1TX
Tel: 0800 043 8978 Email:

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