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Security

Your Security Is Important To Us

At Energy Bulbs the security of your transactions and personal information is our priority.

We understand the importance of secure purchasing and we care about the security of your details and make every effort to protect them. The payment systems we use, provided by Google Checkout and Protx, are fully secure and we never store your card details.

When you place an order on www.energybulbs.co.uk, your card number is encrypted using 128 bit encryption. When the details arrive on our system, only then are they decrypted. Your details are not shown in clear text anywhere else.

Our Energy Bulbs website uses the SSL (Secure Socket Layer) encryption standard in all secure areas, including customer information and payment details so it is virtually impossible for it to be intercepted and in the highly unlikely event that it is, it will be impossible to read. Provided you are using an SSL-compliant browser such as Microsoft's Internet Explorer, Netscape's Navigator, Firefox or Opera, you are able to conduct encrypted transactions without fear of an intermediary obtaining your credit card information. Technically, this means that it is safer to use your credit card online than in a shop.

We have security measures in place to guard your personal details. However, it is impossible to guarantee the security of the information you provide to us via the website www.energybulbs.co.uk. You understand and accept the risk of giving your data out online and will not hold Energy Bulbs responsible for any breach of security. This is unless the security breach is because of our negligence.

To date, we have not heard of any security breaches using the shopping cart which we use.

To avoid any problems occurring, we recommend that you install up to date virus protection, and ensure that you have installed any updates to your operating system as released by your operating system manufacturer.
 

Contact

Our address is as follows below:


   Address

75-97 Walsall Road
Perry Barr
Birmingham
B42 1TX

   Telephone: 0800 043 8978

   Email: sales@energybulbs.co.uk 

Energy Bulbs' Customer Service team will be pleased to assist you with any aspect of your online shopping. Please have your order number to hand. This will help us deal with your query as efficiently as possible.

Some of our services are provided to you by our carefully-selected partners. While you're welcome to call us with any questions, our partners are also available to answer your queries directly.

Please contact us using the details at the bottom of the page if you would like to discuss anything with us.

We have a target response time of one working day for email enquiries, and will always endeavour to honour this commitment to our customers.

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Address: 97 Walsall Road, Perry Barr, Birmingham, B42 1TX
Tel: 0800 043 8978 Email:

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