Delivery & Returns

We've had to temporarily suspend all International Deliveries. Mainland UK & NI deliveries will continue as normal.



We are currently receiving, processing and dispatching orders as normal.

We have been advised by Royal Mail that due to increased volumes and higher staff absences there is a slight delay in delivering some orders within the standard 2-3 working days delivery period. They are requesting allowing a little extra time to deliver your order.

If you require an urgent delivery, we recommend selecting the Next Working Day delivery option at checkout where possible




Delivery

Delivery in the UK is FREE for orders over £50.00, and is charged at £2.95 inc VAT for all orders under £50.00. This excludes delivery to the Scottish Highlands, Offshore Islands and Northern Ireland. Delivery to these locations is as above for packages under 2kg in weight, but further delivery fees may apply for heavier parcels. Please call or email us for details.

Next Working Day Delivery orders need to be placed before 3pm unless stated on the product. Please note that orders placed on the weekend are dispatched on Monday.

All orders placed using standard delivery or free delivery will be dispatched using Royal Mail which is a 2-3 working day service from the date of dispatch.

We will endeavour to dispatch all orders within two working days but on rare occasions some items maybe out of stock. We will always endeavour to keep you informed of anticipated dispatch dates if any delays do occur. When we notify you of the estimated arrival date you will be able to decide whether or not to proceed with the order.

Deliveries to the Channel Islands and Isle of Man may be subject to delays due to Customs checks.

If we are unable to deliver within 14 days of ordering, we will always give you the option of receiving a full refund of any payments made. Where stock is not immediately available we may dispatch a part shipment of any orders at our discretion or wait until we have received shipment of any out of stock items you have ordered, and dispatch the whole order together.

Please note that a signature will be required upon receipt of your delivery.

Customers may need to arrange assistance with larger, heavier units as we cannot guarantee that our couriers will be able to deliver units into the home. All couriers offer doorstep deliveries but customers not in ground floor flats or apartments may need to arrange further assistance after delivery.




Returns

Unwanted goods to be returned within our 14-days return period

We hope that you never need to return anything to us. However, should you need to, we aim to make it as simple as possible for you to exchange or refund your purchase.

You will need to return your goods to us within 14 days of when your order was received and you will be liable for any costs associated with this. The goods should be unused and in a re-sellable conditioning including original packaging, manuals, accessories and any free gifts.

Please note if your goods are not received in a re-sellable condition (including original packaging, manuals and accessories) then we reserve the right to make a deduction starting from and not limited to 50%, for loss in value of the goods.

If you would like to return your order, please contact us via sales@airconcentre.co.uk to organise a Returns Authorisation Number (RAN).

We recommend you use an appropriate courier to return your goods. You should get a tracking number and the right level of insurance to cover the value of your goods. You are liable to ensure the goods are received back in a re-sellable condition.

Love Shopping Direct
Unit 1, Reedswood Park Road​
Walsall
WS2 8DQ

Alternatively, we can help you arrange the return of your goods using one of our couriers for a fee. Please contact us via sales@airconcentre.co.uk to enquire about this service and the relevant fee.

 

What do I do if an item develops a fault within the warranty period?

If an item is faulty it is our aim to get the problem put right as quickly as possible. We may offer a repair or replacement of the item, or offer a price reduction. 

Initially we will try to trouble shoot any faults. We may refer you to the manufacturer directly as they will offer technical assistance for faults and/or carry out the warranty repair services directly themselves. If the product is to be repaired, and the manufacturer has provided a helpline, repair service or warranty form, please contact the manufacturer directly. If you require assistance with locating the manufacturer or their contact details, please contact us.

If there is no such manufacturer service with the product, in most instances we will either offer a repair or, where this is not possible, we will replace the item with the same or an equivalent model. All goods are tested before repairs are carried out or replacements are sent out. You will be liable for costs incurred if the goods are deemed not to be faulty or have not been used in accordance with the manufacturer’s warranty guidelines.

 

Which items are excluded from the 14-day ‘unwanted’ returns policy?

We cannot accept the return of unwanted goods with no original manufacturer’s packaging.

 

What happens if my items delivered are damaged or incorrect?

If you have received your delivery and products are damaged or incorrect, please contact us within 24hrs with your order reference and full details of the products.

Where possible, always check the goods before the courier leaves the premises and sign for goods as damaged.

 

I've not received my refund yet, how long does this take?

Refunds to card can take 3-5 working days from when they received and processed and refunds to PayPal can take 1-3 working days from when they are received and processed. If you have not received your refund within the timeframe detailed, please contact us with your order and refund details.

 

I need a spare part for my item, can this be supplied?

Currently, we do not supply spare parts for all items that we sell. First, please check the item description and any related products on our website.

Spare parts may also be available direct from the manufacturer. If your item was supplied with an instruction manual please check this. You can also contact us for further help.

If you haven't found the answer to your question above, please contact us and we can help you further.