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Frequently Asked Questions

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Categories
Returns & Refunds
What do I do if an item develops a fault after 30 days?

Please contact us at sales@bigonelectricals.co.uk, and we will be more than happy to assist you.

If you encounter any issues specifically with Meaco products, you should contact Meaco directly, as they handle such matters themselves. Please make sure to have your invoice available when contacting them.

My product is faulty but is still guaranteed by the manufacturer, what do I do?

Please contact us at sales@bigonelectricals.co.uk, and we will be more than happy to assist you.

If you encounter any issues specifically with Meaco products, you should contact Meaco directly, as they handle such matters themselves. Please make sure to have your invoice available when contacting them.

What should I do if I’ve already installed something which has developed a fault?

Please contact the manufacturer or us at sales@bigonelectricals.co.uk, and we will be more than happy to help you.

How do I initiate a return?

Please contact us at sales@bigonelectricals.co.uk, and we will be more than happy to help you.

Can I return a portable air conditioner if it’s been used?

Unfortunately, if you have used your portable air conditioner unit, you cannot return it.

However, if you change your mind within the first 14 days after your purchase, and the unit has not been used, you can return the unit to us. To be eligible for return, the unit must be in its original packaging and in a re-sellable condition, with manuals, accessories, and any free gifts included.

If your item is faulty, we will test it after you send it back to us and issue a refund or send a replacement, pending the outcome of our test.

What happens if an item(s) is delivered damaged or incorrect?

To help us resolve the issue you are experiencing, please contact us at sales@bigonelectricals.co.uk and describe the problem in as much detail as you can, including any relevant pictures if possible.

I've not received my refund yet, how long does this take?

You should receive your refund within 14 days after we have received the returned items. However, we try to process refunds within 3-5 business days.

If you have not received your refund after 14 days from us receiving your item, please contact us at sales@bigonelectricals.co.uk.

I paid by PayPal on the website, how do I get a refund?

To initiate the returns and refund process, please contact us at sales@bigonelectricals.co.uk and we will be happy to assist you.

I need a spare part for my item, would you be able to supply this?

Please note that we do not stock a full range of spare parts for all the items we sell, however we may be able to provide limited spare parts on a case-by-case basis. Please contact us at sales@bigonelectricals.co.uk and we will be happy to assist you.

Please also review the item description and any related products on our website. You can also check the instruction manual provided by the manufacturer as spare parts may be available directly from them.

Can I return something by visiting your offices/distribution centre?

Unfortunately, we are not able to accept in-person returns at our premises.

Your Order
How do I add an item to my project list and then view my list?

You can use the 'Add to List' button against any product shown throughout our website to add it to a 'Project List' and save it for later.

You can create multiple project lists for any projects you might have.

To view your project lists, click the 'Project List' icon near the top-right of the screen (on desktop), or tap the 'Project List' link at the bottom of the 'Browse' menu (on mobile).

I've seen the same product sold elsewhere at a different price, do you offer price matching?

Unfortunately, we currently do not offer price matching.

The item I want is out of stock, how can I be notified when it's back in stock?

Please contact us at sales@bigonelectricals.co.uk, and we will be more than happy to help you.

Can I reserve stock of an item without payment?

Unfortunately, we cannot reserve stock of any items without payment.

I have a discount code, how do I add this to my order?

During checkout, you will be presented with a 'Discount code' option you where you an enter your code. This will be located underneath the products in your order on the right-hand side of the page (on desktop), or by tapping the 'Show order summary' option at the top of the page (on mobile).

After you have entered your code and clicked 'Apply' the terms of your promotional offer willl be applied. If your voucher code is not valid on your order, an error message will be shown explaining why the code is not valid.

My discount code has not been accepted, what do I do?

It is likely that the discount code you are applying is not valid for your order. Common reasons for this may be that the discount has expired, or that the items in your order are not eligible for the discount.

Please contact us at sales@bigonelectricals.co.uk, and we will be more than happy to help you.

My order will not submit or I am receiving an error message, what do I do?

Please contact us at sales@bigonelectricals.co.uk, and we will be more than happy to help you.

Can I make a change to my order after placing it?

Unfortunately, once an order has been placed, it undergoes automatic processing within our system, making it difficult for us to make changes in most cases.

However, if it is absolutely necessary, please reach out to us by phone as soon as possible, and we will do our best to assist you.

When will I receive my order confirmation email?

Typically, you can expect to receive your order confirmation email within a few minutes of making your purchase. In the event that you have not received this email, please don't hesitate to get in touch with us at sales@bigonelectricals.co.uk.

I've placed an order, why haven't I received my invoice yet?

Please contact us at sales@bigonelectricals.co.uk, and we will be more than happy to help you.

How long does shipping usually take?

The delivery time varies based on the shipping method you choose. For next working day delivery, orders must be placed before midday or 15:00, depending on the item being ordered, unless otherwise specified. Please note that orders placed over the weekend will be dispatched on Monday.

My Account
I have forgotten my password or registered email, what do I do?

You can request a password reset by visiting the login page and selecting the 'Forgot your password?' option.

If you have forgotten the email address, please contact us at sales@bigonelectricals.co.uk, and we will be more than happy to help you.

Do I need an account to shop with you?

No, you don’t need an account to shop with us and you can make purchases using our 'guest checkout ' option.

Can multiple customers use one account?

It is strongly recommended that you do not share your account details with others for security reasons. Each person should create their own account to shop on our store.

How can I amend the personal details in my account (address, name card, and email)?

You can change your personal details, including delivery addresses, by logging into your account and selecting the 'View Addresses' option within the 'My Account' page.

How do I manage my marketing and cookie preferences?

Please contact us at sales@bigonelectricals.co.uk, and we will be more than happy to assist you.

How do I delete my account?

Please contact us at sales@bigonelectricals.co.uk, and we will be more than happy to assist you.

How can I get a copy of my invoice?

Please contact us at sales@bigonelectricals.co.uk, and we will be more than happy to assist you.

Delivery
Can I track my order?

Yes, after your order has been shipped, you will receive tracking details. If you require any assistance in tracking your order, please contact us at sales@bigonelectricals.co.uk, and we will be more than happy to assist you.

Can I have my order delivered to a different address?

Unfortunately, it is not possible for us to change the address once your order has been placed, so we recommend checking your details in your account and during checkout carefully.

In some cases, our couriers may allow you to divert a delivery through their tracking portals. Please refer to the courier's support for more information on how to do this.

What happens if I am not in when the delivery arrives?

Typically, our couriers will instead deliver the items to a secure location or trusted neighbour which you designate through their tracking portal. Please refer to the courier's support for more information on how to do this.

Failing that, our couriers will attempt redelivery the following day.

In the event that the redelivery is unsuccessful, the item will be returned back to us. If this has happened to your items, please contact us at sales@bigonelectricals.co.uk, and we will be more than happy to assist you.

I am ordering from Northern Ireland, how long can I expect to wait for delivery?

The estimated shipping time to Northern Ireland is typically within 3–5 business days.

Can I get delivery to countries outside the UK?

Unfortunately, we only offer delivery services within the UK at this time.

However, as a potential alternative, you may choose to have your items sent to a third-party provider who can forward on your items to an address in another country. Please note that this is not a service we facilitate ourselves and it would be your responsibility to make such arrangements with the third-party provider. Additionally, we cannot accept liability for the items once they have been delivered to the original address stated on your order.

My delivery is missing an item, what should I do?

To help us resolve the issue you are experiencing, please contact us atsales@bigonelectricals.co.ukand describe the problem in as much detail as you can, including any relevant pictures if possible.

Graded (Returned) Items
What are graded items?

Graded items are ones which have been returned back to us. Depending on the grading we assign them, they may have been opened but never used, or lightly used, but will otherwise still be fully functional.

What do the different grades mean?

Grade A

The unit is in excellent condition, possibly lightly used, with all extras included. The packaging is intact, but may have some marking. A full warranty is guaranteed.

Grade B

The unit is used but fully functional, with possible light cosmetic damage. It comes with all accessories included, although the packaging may be damaged. We provide a 6-month warranty for these products.

Grade C

The unit may exhibit cosmetic damages or dents, and could potentially be missing accessories. The packaging may also be damaged or unoriginal. However, we still provide a 6-month warranty for these products.

What are the benefits of buying a graded item?

Graded products, while fully functional, offer great cost savings, reduce waste, and still come with a warranty (which varies depending on the grade).

Where do graded items come from?

Graded products come from customers who have changed their minds and returned their orders, or from when we have used products for promotional purposes.

What happens if the graded item I buy is unwanted or faulty?

Please contact us at sales@bigonelectricals.co.uk, and we will be more than happy to assist you.

If you change your mind within the first 14 days after your purchase, you can return the unit to us. To be eligible for return, the unit must be in its original packaging and in a re-sellable condition, with manuals, accessories, and any free gifts included.

If your item is faulty, we will test it after you send it back to us and issue a refund or send a replacement, pending the outcome of our test.

I need to return a graded item; how do I do this?

Please contact us at sales@bigonelectricals.co.uk, and we will be more than happy to assist you.

What is the warranty of a graded item?

The warranty for graded items depends on the grading assigned to it:

Grades A and B

12 months

Grade C

6 months

How do I purchase a graded item?

Visit our Clearance section to shop refurbished products.

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